Privacy Policy
1. Our Privacy Policy
This privacy policy sets out details of how we, at The Travel Trend Ltd, protect the privacy of your personal information in accordance with the UK Data Protection Act 1998, other data privacy regulations, and the General Data Protection Regulation (GDPR (EU) 2016/679).
The Travel Trend Ltd is a well-known travel agency. We need to collect, use, and disclose personal information to erform our business functions and activities, including making and managing travel bookings on behalf of our customers. We are firmly committed to protecting the privacy and confidentiality of personal information and maintaining various physical, electronic, and procedural safeguards to protect personal information in our care.
The Travel Trend Ltd will be a “data controller” for the purposes of the General Data Protection Regulation 2016/679 (“GDPR”) for any personal information you provide to us in connection with our relationship.
By providing personal information to us, you agree that this Privacy Notice will apply to how we handle your personal information and consent to us collecting, using, and disclosing your personal information as detailed in this Notice. If you disagree with any part of this Notice or any of our general terms and conditions, you must not provide your personal information to us. If you do not provide us with your personal information, or if you withdraw a consent that you have given under this Notice, this may affect our ability to provide services to you or negatively impact the services we can provide.
2. What Personal Information Do We Collect from You?
"Personal information" means information which relates to a living individual who can be identified from that information, or from that information and other information in a person’s possession. This includes any expression of opinion, whether true or not, and whether recorded in material form or not, about an identified or reasonably identifiable
individual.
Typically, the type of personal information we collect about you is the information necessary to enable your travel reservations and arrange travel-related services/products on your behalf.
We generally collect and process the following personal information about you:
- Personal and contact details (e.g., full name, address of residence, work address, telephone number, email address)
- Payment account information (credit/debit card details, including card type, card number, security number, card registered address, and expiry date)
- Passport details and/or passport copy for visa-related services
- Loyalty program / frequent flyer details
- Information about your dietary requirements and health issues (if any)
- Other details relevant to your travel arrangements or required by travel service providers (e.g., airlines, accommodation, or tour providers)
- Information provided by filling forms or required fields on our website (e.g., email address, where you heard about us, marketing preferences, and travel preferences)
- Call recordings for quality control and staff training purposes
- Social media interactions (Facebook, Twitter, Instagram) bound by the privacy policies of respective social media companies
- IP address and cookies for improving user experience and analyzing website usage
3. How Do We Collect Personal Information?
We collect personal information from you directly when you submit it during your relationship with us. This includes when you:
- Contact us in person, by telephone, letter, or email
- Visit our website or interact with us via social media
- Register for promotions, subscribe to marketing materials, or enter competitions
- Purchase or make inquiries about travel arrangements or other services
- Provide feedback or reviews
In some cases, personal information may be collected from third parties (e.g., family or colleagues making bookings on your behalf).
4. What Do We Use Your Personal Data For and What Is the Lawful Basis for Doing So?
We use your personal data for:
- Performing our duties as a travel agent to complete your travel arrangements
- Communicating with you about your travel bookings, including confirmations, updates, and changes
- Sending targeted marketing communications about special offers and promotions, new products, or competitions
- Direct marketing to offer relevant products and services
- Managing your booking and providing customer service
5. With Whom Do We Share Your Personal Data?
We may share your personal data with:
- Primary suppliers (airlines, hotels, tour operators, transfer providers, etc.)
- Third parties who provide services on our behalf (e.g., credit card processing, fraud prevention)
- Government agencies and public authorities to comply with legal obligations
- International travel or tour operators outside the EEA, with appropriate safeguards for data protection
6. For How Long Do We Keep Your Personal Data on File?
We retain personal data for as long as necessary to fulfil the purpose it was collected for, and in some cases, up to 6 years to protect against contractual claims.
7. Your Rights Regarding the Personal Information We Process
You have the right to:
- Confirm if we are processing your data
- Request access to your personal data
- Amend inaccurate or incomplete data
- Request deletion of your personal data (under certain conditions)
- Withdraw consent for marketing communications
You can exercise these rights by contacting us at info@thetraveltrend.co.uk.
8. Visiting Our Website from Outside the United Kingdom
If you access our website from outside the UK, your data may be transferred to, stored in, and processed in the UK. We take necessary steps to protect your privacy according to UK laws.
9. How to Reach Us
If you have any questions about this Privacy Policy, you can contact us at:
Email: info@thetraveltrend.co.uk
Phone: +44 2038 895 444
10. Changes to This Privacy Policy
We may update this Privacy Policy. You will be notified about material changes through the email address you provide or via a notice on our website.
Last updated 21/01/2025.